How can we help?

Help & FAQs

Getting Started

How do I create a Tidywisemaid Account?

When you book service an account is automatically created for you.  Simply set up your account, choose your password, and you’re ready to go. Alternatively you can create and log into your account at this link  https://tidywisemaid.launch27.com/login/

Do you service my area?

If you’re within the New York area, absolutely.  If we can reach your home within one hour of New York , you’re in luck

What is included in a standard cleaning?

Standard cleaning takes into account everything that involves cleaning a home or apartment.  Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc.  We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.

How much will it cost?

We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.

Do you bring your own cleaning supplies, products and equipment?

We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible.  Alternatively, we can use green products if you would prefer.  Please let us know if you would prefer green cleaning services so we can plan for this.our cleaner travel by public transportation they don’t bring broom,mop, vacuum and bucket

Can I request special tasks or extras?

Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.

Manage Your Account

How do I log into my account?

Follow this link to log into your account https://tidywisemaid.launch27.com/login/

How do I change my password?

You can submit a password change request on the customer login page at https://tidywisemaid.launch27.com/login/

How do I reset my password?

You can submit a password change request on the customer login page at https://tidywisemaid.launch27.com/login/

How do I change my address?

Log into your account and update your address in your upcoming booking. Alternatively you can can give us a call and we will update your address for you.

How do I change my credit card?

Log into your account at https://tidywisemaid.launch27.com/login/ and update your card on file.  Your new card will automatically be noted as your default card.

How do I book my first appointment?

Simply go to our booking form and schedule your appointment online. Alternatively you can give us a call if there are any issues at all.

Pricing & Policies

Will I be charged if I cancel my booking?

If you cancel your clean within 24 hours of the scheduled time, we have to charge you a cancellation fee of $25.

When will my card be charged?

For your security and peace of mind we never charge until after the cleaning has been performed, and you receive an email receipt instantly.

Do I need to be home for my booking?

No is the simple answer, all you need to do is ensure the cleaner can gain access to your house. Whether you leave a key with the neighbour/ friend just be sure to leave instructions when you book your clean.

Why are vouchers for first time customer only?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Can I leave keys with my cleaner?

Of course, this is totally upto you. If you book regularly with us we will ensure you have the same cleaner, and you are free to leave your key with them.

Do you have insurance?

We sure do, for your peace of mind we ensure our cleaners are fully insured when in your home. Accidents can happen which is exactly why we have comprehensive insurance cover.

Trust & Safety

Can I trust my cleaning professional?

All of our Cleaners are interviewed and pass a  detailed background check. Only about 5% of the people that apply end up working as a Tidywisemaid certified cleaner

What happens if something goes wrong during my appointment?

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it.  That’s our promise to you!

Is my billing information kept safe and secure?

We have three levels of security in place. First off our booking page is protected by extended validation ssl. Secondly our booking form has it’s own layer of 256 bit security.  Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card).  Rest assured we take security very very seriously.

Do the cleaning professionals go through a background check?

Yes they do.  We run a detailed background check on all applicants as the last step in our pre-screening process

What is your 100% satisfaction guarantee policy?

If you’re not content with your cleaning, we will come out and re-clean (within a 7 day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

What is your refund policy?

If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7 day window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.